In these terms and conditions "we", "our" and "us" means Onlinetools ltd., "you" refers to you the customer. "dollar" constitutes New Zealand dollars only. These terms and conditions together with your order constitute the entire contract between Onlinetools ltd. and the customer. No other external terms and conditions are applicable to this website and business. Terms and conditions cannot be varied without prior approval from both parties in writing.


Acceptance of terms and conditions

The terms and conditions are the terms on which Onlinetools ltd. offers you access to the services of our website. By registering as a member with us, or purchasing products from us, you are accepting these terms and conditions. If you do not accept these terms and conditions, you must refrain from using our services. By accepting these terms and conditions you acknowledge that you are over the age of eighteen years old.


Payment methods and processing times

We currently accept payments using credit card facilities or bank deposit only. Payments will not be processed until all applicable information has been received by Onlinetools ltd. Payments are not cleared on weekends or public holidays, please ensure sufficient funds are available on credit cards for payment to be processed on the next business day.

If your payment is not received within 7 days from the date that you receive your order confirmation, Onlinetools ltd. reserves the right to cancel the transaction. 

Onlinetools ltd. also reserves the right to change the prices for products displayed on at any time without notification.



Onlinetools ltd. will make every attempt to dispatch your item as soon as possible. Please note items will not be dispatched until payment has been received in full. Onlinetools ltd. makes every effort to deliver your product quickly, however bears no liability for delays caused by courier companies.

For further information about our combined shipping, please email us at


Freight free shipping

Free shipping is to standard urban addresses in New Zealand, rural addresses or addresses on outer islands in the New Zealand area may attract a surcharge.

Large items, in the case of rural or rural towns will be sent to a freight depot at the closest main centre.


Store credit

Any credit awarded to the customer may only be used towards the payment of products listed on our website. Credit may only be used in accordance with the terms and conditions listed on the website. Any credit awarded is nonredeemable for cash.

Item(s) must be returned to us with all internal and external packaging, accessories, swing tags, labels and manuals. The item(s) must be complete and intact under the warranty provisions. Upon return, Onlinetools or the local distributor/manufacturer will repair or replace damaged or faulty goods. If the product cannot be repaired or exchanged for a same or similar item, a full refund will be provided.


Credit card fraud

Whilst Onlinetools ltd. employs the latest in secure sockets layer (ssl) technology software for its transactions with our customers, Onlinetools ltd. will not be responsible for any damages, consequential losses (whether direct or indirect) suffered by a customer whose credit card is fraudulently used or is used in an unauthorised manner.